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A guest has just approached you and said that they lost their phone 20 min ago. The guest explains that it is a pink and black Iphone in a case. Explain how you would handle this situation and why? (required)
A guest approaches you and says: “Why can’t I bring my bag in they didn’t tell us online that we couldn’t”. Explain how you would handle this situation (required)
A glass is broken on the floor and a guest has just sustained a small cut their ankle, it is bleeding but not profusely. Explain how you would handle this situation and why? (required)
Explain how you would handle a passed out patron? (required)
What is your definition of professionalism? (required)
Have you ever been in any high-stress dynamic situations? If so please explain. (required)
When working an event name the important steps you should take when first arriving at the venue. (required)
A guest approaches you and says: “What do you mean you’re at capacity I see plenty of space, you my good sir cannot perform your job well”. Explain how you would handle this situation. (required)
You are working a very high-end establishment and you are in your 12th hour of work, it is very hot and humid, your spine feels like needles grinding into your back. When you notice a guest getting aggressive. Explain how you would handle this situation and why? (required)
A woman is sitting in her hotel room, when she hears a knock on the door. She opens it to a man whom she has never seen before. The man says, "Sorry, I thought this was my room." He then turns and walks down the hallway to the elevator. The woman walks back into the room and calls security. Why? (required)
A guest is being very flirtatious in a low stress environment, five minutes later it starts getting aggressive. What do you do? (required)
There is a small music festival outside during the summer. During your roam a man with a trench coat and a hat walks passed you. How does this make you feel? How would you react? (required)
During a long shift at the front desk of a prestigious hotel a guest asks you for help carrying their things to the room. Do you help? If so, you are then propositioned to come inside. Do you go? (required)
It was a great day of work and the manager comes over to thank you with two shots of alcohol. What is the max number of drinks you can take? (required)
During the shift you hear multiple gun shots in the parking lot, most of the guests do not notice but the guests that do notice are starting to panic. There are only two ways in or out. Explain how you would handle this situation? (required)
During the shift the manager feels like you made a bad call and is now yelling at you out in the open. Explain how you would handle this situation? (required)
While you are working a company Christmas party a woman approaches you and says that she feels her female boss is sexually harassing her. Explain how you would handle this situation? (required)
A male guest was just removed off the premises. 10 min later the male guest returns in a vehicle and parks and the end of the lot. He appears to be walking towards the property. Explain your thoughts? (required)
While working a shift a highly intoxicated male guest starts getting aggressive with his lady, you tell them to please go outside but the guest starts calling you racial slurs. How many times can you hit him before it is considered too much force? (required)
While making your rounds of the hotel you check the outdoor swimming pool to find a person face down in the water. In the distance, you see someone running through the bushes. Explain how you would handle this situation? (required)
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