Bringing Order to Chaos
When you work as a security guard or a bouncer, you’re going to inevitably face a situation in which things become heated. A fight might break out or something worse may happen. What do you do in this situation? It’s easy to become stressed and frightened. However, you have the power to take control of the situation. At Extrity Services, we provide security guard services in Philadelphia for every business or event that needs it. Here are five techniques to help you take control of a situation.
1. Control Yourself
In a heated situation, there are many variables. It’s easy to feel like you’re out of control. However, there is something you can control–yourself. How you respond to a situation is ultimately how you can control the situation overall. When someone is in your face or in someone else’s face, it can be easy to become emotional yourself.
2. Talk Calmly
When a situation arises, there’s going to be a lot of noise
and emotions running high. You need to speak to the source of the situation
calmly. If you react to them with emotion, they’re only going to feed off of it
and become more emotional themselves. When you invoke a sense of calm,
eventually, they’ll calm down, too.
It takes a lot of energy to be emotional. It takes less to be calm. They’ll
wear themselves out eventually, but you’ll still have plenty of energy left to
ensure they leave the area.
3. Make Them Leave
Depending on the rules of the place, you may not be able to touch those who are causing a scene. However, you still need to make them leave the area. Most of the time, if they leave, the situation will deescalate. One way to make them leave is to simply ask to speak with them outside. If you’re allowed, you can deceive them into saying the manager or owner wishes to speak with them elsewhere.
4. Empathize
When a situation occurs, it’s usually because someone feels as though they’re not being listened to. You can be that person by listening to them. Approach them sympathetically and tell them that they can tell you what’s wrong elsewhere. Once there, give them the chance to talk about their issues.
5. Call Law Enforcement
Sometimes the problem is above your paygrade. While you attempt to distract or deescalate the situation, you or someone you know should contact local law enforcement. With more numbers on your side, the situation will be able to be handled a lot more easily.
Contact Us
If you want to try your hand at security, then give our company a call today.