When we think about the making of good customer service it’s usually things such as a friendly voice, able to answer questions, and maintain a smile during a customer’s tirade that come to mind. But having trained security guards who are as friendly as they are capable can vastly improve the customer’s experience while on the premises. You will be amazed at just how much of a difference their presence at your establishment can make.
Many times a security guard is the first person with whom the customer comes into contact with when entering a building. This can lead to customers feeling relaxed and safer knowing that there are trained professionals on duty in case of an emergency, and that their presence will be a deterrent to criminal activity. Security guards with good communication skills also make people feel more welcome when they come into your establishment, and are far less intimidating than their quiet, stoic counterparts.
Additional Customer Service Agents
While they’re trained for handling emergencies, security guards also need to know the ins and outs of your business if they want to perform their duties to the best of the ability. Not only do our security guards receive concealed carry classes in Chicago, we also train them to be attentive and approachable. We want to make sure that you are connected with friendly security guards who will engage with your customers, direct them to where they need to be, and provide other basic assistance.
Part of the Brand
Many businesses from all kinds of industries, from food service to hospitality to retail to healthcare, tend to have security guards stationed in their buildings. They do stand out in that they have a badge, unique uniform, and sometimes open carry. But they are also the norm, they are as much a part of the environment as your regular employees, and customers often expect to see them in your establishment. If your business is lacking professional security staff, customers may find this atypical, and this notable absence may push them to your competitors instead.
Let Us Help Your Business
If your business is in need of professional Chicago security guards, Extrity is here to provide you with only the best. We let you choose who you want standing guard at your venue, giving you full control over what you get out of our services. From events to bars to hospitals, and everything in between, Extrity has the perfect person or people to meet your needs. Visit our website or contact us by phone today to learn more about what we have to offer you.